The Power of Automation: For Companies Large and Small

“Automation” is a broad term that is used to has been used since the dawn of the Industrial Revolution to describe the use of mechanical devices and the harnessing of natural resources (i.e., wind, water, etc.) to reduce the need for human intervention in processes. Inventive automation techniques led to faster production, reduced labor costs and economic expansion.

Today’s automation is powered by technology and is once again revolutionizing how businesses work.

There are two broad categories of automation that are being deployed by companies large and small to speed up processes, reduce manual labor, improve customer service and sharpen their competitive advantage.

Robotic Process Automation (RPA) enables you to create software robots (“bots” or digital workers) that are programmed to “observe” and mimic human digital actions. You show your bots what to do by typing text, entering commands, clicking on menus, and other actions that can be performed using a keyboard and mouse/trackpad, and the bots replicate those actions to complete tasks. RPA is best for repetitive, rule-based digital processes based upon structured data. Intelligent Automation is a combination of RPA, artificial intelligence (AI), and analytics technologies, which together can automate end-to-end business processes and, in turn, accelerate digital transformation. Intelligent automation-based bots continuously improve in that they can learn and grow “smarter” as more data is collected and analyzed (through the process known as machine learning). The application of intelligent automation for back-office IT operations is referred to as IT Operations Management (ITOM).

How Companies are Benefiting from Automation Today

Information Technology

IT Operations and Maintenance

  • Operations monitoring
  • Application and system installation, testing, verification
  • User initiated applications and cloud provisioning
  • IT helpdesk tasks
  • Ticket handling
  • Systems testing, staging and bugs tracking
  • Vendor master file updates
  • Self-healing


  • Event and threat logging and admin notification
  • Diagnostics
  • Fault remediation
  • Status reporting
  • Shut down unauthorized access
  • Identify and prevent zero day attacks
  • Filter out false positive threats
  • Security and data auditing
  • Anomaly detection

Human Resources

Recruiting & Talent Acquisition

  • Job req. creation and posting
  • Candidate sourcing & ranking
  • Resume screening & selection
  • Interview scheduling
  • Recruiting status tracking
  • Offer letter creation, sign-off and QA

Benefits & Payroll Administration

  • 401(k) setup & administration
  • Open enrolment management
  • Stock option administration
  • FSA account administration
  • Payroll setup
  • Billable hour process and reconciliation
  • Payroll audit and error checking


Financial Ops & Accounting

  • General Ledger Close
  • Reconciliations
  • Manual Journal Entries
  • Intercompany Settlements
  • Fixed Asset Management
  • Regulatory & External Reporting

Treasury Operations

  • Bank Statement Consolidation
  • Consolidated Cash Position Reporting
  • Cashflow Forecasting
  • FX Exposure Forecasting & Hedging
  • ACH/Wire Payments

Automation Applications by Industry

Banking/Financial Services

Define a new era in financial services by automating:

  • New application processing
  • Customer Service
  • Data Migration
  • Regulatory Compliance
  • Credit Decisioning

Business Process Outsourcing (BPO)

Breakthrough operational stagnation by automating:

  • Accounting Processes
  • Quality Assurance Processes
  • Human Resources Processes
  • Customer Communication
  • Data Entry & Validation


Enhance patient experience and increase compliance by automating:

  • Patient Pre-Authorization
  • Claims Processing
  • Medical Records & Data Management
  • Operational Analytics


Drive digital transformation and lower total cost of ownership by automating:

  • Modern & Legacy Applications
  • Labor-intensive Back Office Processes
  • Repetitive Front Office Tasks

Life Sciences

Fuel innovation and operational agility by automating:

  • Regulatory Management
  • Lifecycle Management
  • Supply Chain Management
  • Product Safety Issue Tracking
  • Clinical Trial Data Handling

Public Sector

Drive connectivity and performance by automating:

  • Human Resources
  • Mission Processes
  • Procurement
  • Financial Processes

Our Partnership with Automation Anywhere

CPP Associates partners with Automation Anywhere, the world’s leading cloud automation platform, delivering RPA and process intelligence solutions across all industries globally to automate end-to-end business processes for the fastest path to enterprise transformation. The company offers the world’s only cloud-native platform combining RPA, artificial intelligence, machine learning, and analytics to automate repetitive tasks and build enterprise agility, freeing up humans to pivot to the next big idea, build deeper customer relationships and drive business growth.

Learn more about the state of Intelligent Automation in this eBook, “Automation: Now & Next 2022.”

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